People can read what a company writes about its culture, but the real culture of an organization is what you see, hear and feel as you enter the lobby, walk the halls and watch employees interact with each other.
You understand a culture when you see the same courtesies being extended to the local mail carrier and the company’s largest client alike…when you see employees sharing a bottle of wine after work because they enjoy spending time together…and when you see the President and her direct reports having a good laugh together at the President’s expense.
Defining your culture is not a writing exercise…it is a living exercise. As a leader, if you are not prepared to live the culture you want for your company – every single day – don’t expect anyone else to do so. Decide what you want for the people of your organization, then act on it.
Be intentional about it…